Incidents reported on status page for fiskaltrust https://status.fiskaltrust.eu/ https://d1lppblt9t2x15.cloudfront.net/logos/5a9d56bda458f675d6965a9fd6c240fd.jpeg https://status.fiskaltrust.eu/ en https://status.fiskaltrust.eu/incident/739714 Wed, 08 Oct 2025 06:35:00 -0000 https://status.fiskaltrust.eu/incident/739714#3e582b27569b1b6c5f3486be6e8fe6e17700b4b3c700673a7391e839e14e7cd3 In the last 12 hours we have been seeing a increasing number of failed /sign calls resulting in 500 errors. This error was related to a configuration change that was made in the storage layer that caused connection errors between CloudCashBox DE and the underlying storage engine. This incident is resolved now and traffic is back to normal. In addition to the above, the Status page didn't include a dedicated section for CloudCashBox DE. This section has been added and will show the status from now on. We will follow up with a action plan to improve the reliability of these services as well as improving the health check that is shown in the status page. https://status.fiskaltrust.eu/incident/496271 Wed, 15 Jan 2025 16:45:00 -0000 https://status.fiskaltrust.eu/incident/496271#5275d2a7833885f3541cf2f2b3e28e4c47a7e8ce4335856448f165c4380ab3b0 We have added additional computation and signing resources and optimized the routing between components, and and see that the systems are recovering now. Zero receipts should recover the signing functionality of both local Middlewares and CloudCashboxes now. Users of both options remained compliant during this incident because of the uninterrupted chaining and receipt processing of the MIddleware; after the zero receipt, no further actions need to be done. We'll continue investigating the underlying root cause of the issue and update this post if necessary; however, users should experience visible improbment immediately. We want to apologies for the inconvenience and keep working on improving the reliability of our services. https://status.fiskaltrust.eu/incident/496271 Wed, 15 Jan 2025 16:45:00 -0000 https://status.fiskaltrust.eu/incident/496271#5275d2a7833885f3541cf2f2b3e28e4c47a7e8ce4335856448f165c4380ab3b0 We have added additional computation and signing resources and optimized the routing between components, and and see that the systems are recovering now. Zero receipts should recover the signing functionality of both local Middlewares and CloudCashboxes now. Users of both options remained compliant during this incident because of the uninterrupted chaining and receipt processing of the MIddleware; after the zero receipt, no further actions need to be done. We'll continue investigating the underlying root cause of the issue and update this post if necessary; however, users should experience visible improbment immediately. We want to apologies for the inconvenience and keep working on improving the reliability of our services. https://status.fiskaltrust.eu/incident/496271 Wed, 15 Jan 2025 14:58:00 -0000 https://status.fiskaltrust.eu/incident/496271#86d0406dd155af91342ae4b6169c75e4411c0434b6f1819598166ae453d75c43 We've identified uncommonly high loads on our HSMs as the cause of the issue and are working with the provider to resolve the problem with highest priority. https://status.fiskaltrust.eu/incident/496271 Wed, 15 Jan 2025 14:58:00 -0000 https://status.fiskaltrust.eu/incident/496271#86d0406dd155af91342ae4b6169c75e4411c0434b6f1819598166ae453d75c43 We've identified uncommonly high loads on our HSMs as the cause of the issue and are working with the provider to resolve the problem with highest priority. https://status.fiskaltrust.eu/incident/496271 Wed, 15 Jan 2025 12:49:00 -0000 https://status.fiskaltrust.eu/incident/496271#061b0bfc29528c08589ef295cfa683f1eeb8710e39169fb9671d4ad447180acf We're currently experiencing issues with the Austrian cloud signing, both via the CloudCashbox and local Middlewares using our hosted HSMs. Due to the Middleware's internal error handling requests will still be processed, but the responses will signalize that the Middleware is in failed mode. We're working on identifying and resolving the issue and will update this incident with further information as soon as its available. https://status.fiskaltrust.eu/incident/496271 Wed, 15 Jan 2025 12:49:00 -0000 https://status.fiskaltrust.eu/incident/496271#061b0bfc29528c08589ef295cfa683f1eeb8710e39169fb9671d4ad447180acf We're currently experiencing issues with the Austrian cloud signing, both via the CloudCashbox and local Middlewares using our hosted HSMs. Due to the Middleware's internal error handling requests will still be processed, but the responses will signalize that the Middleware is in failed mode. We're working on identifying and resolving the issue and will update this incident with further information as soon as its available. https://status.fiskaltrust.eu/incident/433937 Wed, 25 Sep 2024 05:30:00 -0000 https://status.fiskaltrust.eu/incident/433937#97341479649972cd62ab26121ad10100b349b2fd29d144653d76917a47b9e293 The FON service is reachable by our Portal again since this morning, which resolves this issue. We'll continue to specifically closely monitor this part of our systems to ensure the fix is permanent. https://status.fiskaltrust.eu/incident/433937 Tue, 24 Sep 2024 08:48:00 -0000 https://status.fiskaltrust.eu/incident/433937#313675f8f18b8dd07a360da2714e86139f4e994e23e7656a3892a9afee9a0b04 We're currently experiencing a service degradation of the Austrian FinanzOnline service, which the Portal uses to verify VAT numbers. We're investigating the issue, which may impact setting up new accounts. Running instances of the Middleware are not affected. https://status.fiskaltrust.eu/incident/400531 Fri, 19 Jul 2024 06:50:00 -0000 https://status.fiskaltrust.eu/incident/400531#081d5588be93720241ac595d3839fadebeda6b71d3aff4828347ebe27cfe0220 Portal was down for a few minutes today. We’ve fixed the problem and it should be up and running. Thanks for bearing with us. https://status.fiskaltrust.eu/incident/400531 Fri, 19 Jul 2024 06:50:00 -0000 https://status.fiskaltrust.eu/incident/400531#081d5588be93720241ac595d3839fadebeda6b71d3aff4828347ebe27cfe0220 Portal was down for a few minutes today. We’ve fixed the problem and it should be up and running. Thanks for bearing with us. https://status.fiskaltrust.eu/incident/400531 Fri, 19 Jul 2024 06:50:00 -0000 https://status.fiskaltrust.eu/incident/400531#081d5588be93720241ac595d3839fadebeda6b71d3aff4828347ebe27cfe0220 Portal was down for a few minutes today. We’ve fixed the problem and it should be up and running. Thanks for bearing with us. https://status.fiskaltrust.eu/incident/400531 Fri, 19 Jul 2024 06:50:00 -0000 https://status.fiskaltrust.eu/incident/400531#081d5588be93720241ac595d3839fadebeda6b71d3aff4828347ebe27cfe0220 Portal was down for a few minutes today. We’ve fixed the problem and it should be up and running. Thanks for bearing with us.